This policy lets you know how we collect information, what we collect it for, and what choices you may have.

Personal information

We use the personal information you provide voluntarily to fulfill orders. The specific use of your personal information varies, depending on how you contact us:

• When you fill in a form to report a bug or to suggest improvement you can provide email address. We never sell or rent the email address you provide.
• When you purchase a product from us, such as SENTENSA Knowledge Miner commercial licenses or commercial support, we request that you provide contact, billing and shipping information (e.g. name, address, phone number, email address) as well as information about the product. We use this information to confirm the order and to fulfill your order.

We may need to share some payment related information with credit card clearing houses and other similar third parties that are required to accomplish the transaction and to provide the service requested by you. These third parties are not allowed to use the information except for the purpose of providing these services.

• When you order SENTENSA Knowledge Miner commercial licenses, or purchase commercial support, we add you to our mailing lists and may contact you in SENTENSA Knowledge Miner related issues later.
• To engage in transactions or communications, we collect and store business contact information such as name, address, e-mail, purchase details, and credit card/payment information as part of the transaction history. Credit card number is always encrypted before storing.

If it is appropriate to comply with the law, we might release personal information and exchange information with other organizations and companies to protect us from fraud or to reduce credit risk.

In rare cases, we may need to disclose certain information to comply with legal process, such as a court order.

Log Files

As part of the communication connection itself, we keep track of usage data such as IP addresses, domain name, date, time, referring website and other parameters in the URL. We store this data in log files and use it for aggregated and statistical reporting to track user movement, analyse trends and administer the site. This information is not linked to personally identifiable information.

Links

Our web site provides links to third party web sites that we believe may be of interest to you. These sites are beyond our control and we are not responsible for the content or the privacy practices of them. You are advised to check the privacy policies of those sites before you provide your personal information to them.

Changes

If we change or update this policy, we will post a notice on www.sentensa.com.